Subject: Request for Return of Order #12345
Dear [Customer Support Team],
I hope this message finds you well. I am writing to request a return for the order I placed on [Date] with the order number #12345.
Unfortunately, I am not completely satisfied with the items I received. There is a discrepancy with the product I ordered, as it does not match the description on your website. The issue is as follows:
- Product Name: [Name of Product]
- Order Number: #12345
- Date of Purchase: [Purchase Date]
- Issue: The product I received is not the one I ordered. It appears to be a different model/size/color.
I have attached a photo of the item received for your reference. As you can see, it clearly does not match the product I selected when placing my order.
I kindly request your assistance in processing the return and arranging for a refund or an exchange for the correct product as soon as possible. Please let me know the next steps I should follow to initiate the return process.
If you require any further information or documentation from my end to facilitate this return, please do not hesitate to let me know. I appreciate your prompt attention to this matter and look forward to a swift resolution.
Thank you for your assistance.
Sincerely,
[Your Name] [Your Contact Information]
